Business terms and conditions

These Business Terms and Conditions (the “Terms”) of Elko EP Trading LLC, Office 07/07, 7th Floor, Al Aqariya Tower, Old Salattah, Doha, Qatar, Commercial Registration 209761, Tax Identification Number 5007158959 (the “Seller”) regulate the rights and obligations of the parties arising under or in connection with agreements to purchase goods (the “Purchase Agreement”) entered into by the Seller and a natural person or a legal entity (the “Buyer”).

The Seller is the Qatar branch office of ELKO EP. It is an independent legal entity organized under the laws of the State of Qatar. The manufacturer, ELKO EP s.r.o., Palackého 493, 769 01 Holešov, Czech Republic, and other companies in ELKO EP HOLDING, SE, remain separate entities. If the Buyer wishes to contract with the manufacturer under the manufacturer’s own terms (available at elkoep.com), the Buyer should contact ELKO EP s.r.o. directly.

These Terms follow the structure and commercial rules of the official ELKO EP Business Terms and Conditions, adapted for the Qatar branch, the eshop at eshop.elkoep.qa, prices in Qatari Riyal, and Qatari law. Have counsel review them before relying on them as a binding contract.

Where the Buyer is a consumer under the law of the State of Qatar, mandatory consumer-protection rules prevail over any conflicting provision of these Terms.

1. How to buy

A Purchase Agreement may be entered into on the basis of an order placed by the Buyer:

1. through the Seller’s e-shop at eshop.elkoep.qa (the “E-shop”); or
2. by email or another similar individual communication in written form.

Email orders are sent to sales@elkoep.qa. The Seller may confirm stock, delivery, payment and partner pricing before accepting an order. Quotations issued by the Seller remain the reference for project pricing and partner pricelists.

The Seller may need to check the Buyer’s country. In some territories an exclusive partner represents ELKO EP products. If that applies, the Seller will say so and may forward the exclusive partner’s contact.

2. Registration

The Seller may open a user account so that the Buyer can access the E-shop interface and place orders. The Buyer must provide correct information and keep the account up to date. Access is secured by username and password. The Buyer must not disclose those credentials and is liable for unauthorized use of the account.

The Seller may close an account if it has not been used for more than 12 months, or if the Buyer materially breaches a Purchase Agreement or these Terms.

Account information is used to identify the Buyer for the purchase of goods and related support. It is not sold to third parties. Newsletters, if any, may be cancelled at any time by email to sales@elkoep.qa. The User Account may be unavailable during maintenance.

3. Orders and entering into purchase agreements

The list of goods and the main features is available in the E-shop, including prices, or on www.elkoep.com without prices. Prices are in Qatari Riyal (QAR) and exclusive of taxes, customs duties, freight and any other delivery costs unless the E-shop or the order confirmation states otherwise. An offer remains valid while it is displayed, unless a quotation states a shorter validity.

The presentation of goods in the E-shop is for information only and is not itself a proposal to enter into a Purchase Agreement.

Orders through the E-shop. The Buyer completes the checkout (goods, quantity, price, delivery costs and related payments, payment method and destination) and submits the order. Submitted e-shop orders are binding. By submitting, the Buyer undertakes to pay for the goods ordered.

Orders by email. The Buyer sends the name of the goods, quantity, price, delivery costs if known, destination, and agreement with these Terms. If information is missing, the Seller may ask for it; the order date is then the date the missing information arrives. Email orders delivered to the Seller are binding.

The order is a proposal to enter into a Purchase Agreement. The agreement is formed when the Seller confirms the order by email, without undue delay and at the latest within three (3) Qatar business days after receipt (or after the Buyer approves estimated delivery costs, if those were missing). Public holidays in the State of Qatar are not counted.

If the Buyer does not object to the confirmation, the confirmation is the agreed content of the agreement even if it differs from the order. Availability (in stock or to be supplied from the manufacturer) will be stated in the confirmation where relevant.

4. Delivery conditions and costs of transport

Unless the Purchase Agreement or order confirmation states another Incoterm, goods sold by the Qatar branch are supplied to the destination specified by the Buyer in Qatar or as otherwise agreed. Goods are commonly manufactured in Holešov, Czech Republic, and forwarded to that destination. Freight, duty and clearance may be estimated at checkout or on the quotation and adjusted to the actual broker or carrier invoice.

Goods are not delivered until the purchase price is paid, unless the parties expressly agree otherwise (for example cash on delivery, where that method is offered).

The Seller will arrange transport at the Buyer’s expense unless the confirmation says otherwise. If the Buyer has its own courier account, the Buyer may ask the Seller to use it. The Seller will inform the Buyer of the carrier and the transport cost before handover to the first carrier. If actual transport costs exceed the estimate, the Seller will notify the Buyer; the Buyer should approve the difference without undue delay and at the latest within two (2) Qatar business days.

The Seller packs the goods in a manner corresponding to their nature and marks the packages. Invoice and packing list accompany the shipment where practicable. If the Buyer fails to take over the goods, the Seller may exercise the rights available under applicable law and claim compensation for resulting damage.

5. Payment conditions

The Buyer must pay the agreed purchase price and transport costs and take over the goods. Published methods on the E-shop are:

1. wire transfer to the Seller’s bank account, on the basis of the invoice or pro-forma issued by the Seller (Qatar National Bank, account 0250561987001, QAR); and
2. cash on delivery, where that method is offered at checkout.

Unless another deadline is agreed, the purchase price is payable no later than five (5) Qatar business days from formation of the Purchase Agreement. Payment is made when the amount is credited to the Seller’s account. In case of delay, the Buyer shall pay default interest of 0.05% of the outstanding amount for each day of delay, or the maximum rate permitted under Qatari law, whichever is lower.

6. Insurance

The Seller is not obliged to insure transport. At the Buyer’s express request, the Seller will provide available information so that the Buyer may arrange insurance.

7. Title transfer and risk of loss

Title to the goods does not pass to the Buyer until the purchase price is paid in full. Risk of loss passes when the goods are delivered in accordance with the agreed delivery condition.

8. Inspection of goods

The Buyer must inspect the goods as soon as possible after delivery to the destination, and at the latest within three (3) Qatar business days. On taking over from the carrier, the Buyer must check the integrity of the packaging. Visible damage must be noted on the delivery document and notified to the carrier without delay. If the consignment appears to have been opened or seriously damaged, the Buyer is not obliged to accept it. Signing the delivery note without reservation confirms that the packaging was intact and there was no apparent damage at delivery.

9. Notification of defects

The Buyer must notify the Seller of a defect and its nature within a reasonable time after the Buyer detected it or should have detected it. The parties agree that seven (7) calendar days is a reasonable time. The notice should include a detailed description of the defect, how it appears, the connection in which the goods were used, measured values where relevant, and the date of detection.

Claims are addressed first to the Qatar branch:

Elko EP Trading LLC, Office 07/07, 7th Floor, Al Aqariya Tower, Old Salattah, Doha, Qatar
Email: sales@elkoep.qa
Tel: +974 7191 8252 · +420 777 356 466

Factory assessment may be referred to ELKO EP s.r.o., Exports Department, Palackého 493, 769 01 Holešov, Czech Republic. Failure to notify inspectable defects in time extinguishes rights arising from those defects. The Buyer must prove that the goods were purchased from the Seller. The Seller will handle a duly notified complaint without undue delay and at the latest within two (2) months after receiving it.

10. Quality warranty

The Seller warrants that the goods will be fit for the usual purpose specified in the user manual and will retain their usual properties (the “Quality Warranty”). The warranty period is twenty-four (24) months from delivery to the Buyer, unless the product documentation or a written confirmation states a longer manufacturer warranty on eligible products (ELKO EP may grant up to five years on specified ranges).

A warranty notice must be in writing (email is sufficient) and must describe the defect as in Article 9. Defective goods must be returned as instructed by the Seller, typically by courier to the address the Seller names (Qatar branch or the manufacturer’s plant).

For a warranty defect the Buyer may request, as appropriate: (a) free repair if the defect is reparable; (b) delivery of new goods or replacement of a component if the defect recurs after repair or there are many defects; (c) delivery of new goods if the defect is irreparable, or a reasonable price discount if that is proportionate; (d) withdrawal only if an irreparable defect is a material breach by the Seller. The Buyer must state which remedy it requests. If it does not, it is entitled only to a reasonable discount unless the Seller deals with the complaint in another reasonable way.

The Buyer must notify a warranty defect within three (3) Qatar business days after detecting it or after it should have been detected.

The Quality Warranty applies only if the Buyer inspected the goods in time, exercised defect rights in time, did not have the goods altered or repaired by anyone not authorized by the Seller, used the goods in the usual manner and for their purpose, and maintained them properly. The Buyer must prove compliance if there is doubt.

The warranty does not cover defects caused by transport; normal wear; improper use or storage; breaking seals or removing the Seller’s or manufacturer’s marks; unauthorized alteration, installation or operation (including marking with permanent markers); unsuitable temperature, humidity or dust; neglected maintenance; force majeure or improper handling; the Buyer’s or a third party’s act or omission; use other than the usual purpose; or mechanical or chemical damage.

Complaints are dealt with without undue delay and at the latest within two (2) months after the complaint was made.

11. Complaint refusal

The Seller may refuse to accept goods for complaint if they, or any part of them, are dirty, or if they are not returned in a condition consistent with ordinary sanitation and safe handling.

12. Costs of complaints

Costs of exercising defect or warranty rights — including transport of the goods to the place named by the Seller — are borne by the Buyer, unless mandatory law says otherwise. If a complaint is unjustified, the Buyer shall reimburse the Seller’s resulting costs.

13. Personal data

Personal data of a Buyer who is a natural person are processed in accordance with the law of the State of Qatar, including Law No. 13 of 2016 on Personal Data Privacy Protection as applicable, and the Seller’s privacy notice at eshop.elkoep.qa/privacy.

The Seller processes name, company name, addresses, commercial registration or tax numbers, email, telephone and similar data provided in the account or the order, in order to perform the Purchase Agreement, maintain the account, issue invoices and, where the Buyer has agreed, send commercial information. Data are not sold. Carriers and payment providers receive what they need to deliver or collect payment. The Buyer may request access, correction or deletion, or withdraw marketing consent, by email to sales@elkoep.qa.

Providing the data needed to identify the Buyer and deliver the goods is required in order to enter into the Purchase Agreement.

14. Embargo and trade restrictions

The Seller will not enter into a contract with a Buyer established in a country under embargo, or where the transaction is otherwise prohibited by sanctions or trade-control rules applicable to the Seller or the manufacturer. In that case the Seller will refuse the order.

15. Closing provisions

The Purchase Agreement and these Terms are governed by the laws of the State of Qatar. Matters not settled by the agreement may be interpreted with regard to the United Nations Convention on Contracts for the International Sale of Goods (CISG) where that Convention applies. Disputes shall be finally resolved by the competent courts in Doha, Qatar.

The Seller does business only under these Terms. Any change must be in writing and expressly approved by the Seller. Acceptance of a proposal that attaches different terms is not an approval of those terms unless the Seller accepts them expressly.

If a provision is invalid or ineffective, it is replaced by a provision whose purpose is as close as possible to the invalid one. The remaining provisions stay in force.

Email is written form. Changes to a Purchase Agreement must be in writing (email included).

Seller’s contact details

Elko EP Trading LLC
Office 07/07, 7th Floor, Al Aqariya Tower, Old Salattah, Doha, Qatar
CR 209761 · Tax ID 5007158959
Email: sales@elkoep.qa
Tel: +974 7191 8252 · +420 777 356 466

Manufacturer (factory, not the contracting Seller unless so agreed): ELKO EP s.r.o., Palackého 493, 769 01 Holešov, Czech Republic · www.elkoep.com

These Terms become effective on 9 September 2026. They adapt the ELKO EP s.r.o. Business Terms and Conditions (effective 1 November 2017) for the Qatar branch. They are not a substitute for legal advice.

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